• About Us
  • Company Profile
  • Our Technology
  • Executive Team
  • Board of Directors
  • Awards & Recognition
  • Investors
  • Mission and Values
  • Community Involvement
• Our Services
  • Litigation Support »
    • eDiscovery Solution
    • Early Case Assessment and Collections
    • Processing and Document Review
    • Quantify
    • eMergence
  • Law Firm Solutions
  • Intellectual Property
  • Contract Management »
    • Loan Trade Closing
    • Commitment Management
    • Obligation Management
  • Legal Research
  • Immigration
  • Governance Services
  • Global Language Support
• Thought Leadership
  • White Papers
  • Case Studies
• News & Events
  • Press Releases
  • Media Coverage
  • Events
• Careers
• CONTACT US

Press Release:

UnitedLex Ranked Top 5 in 2010 Black Book of Outsourcing Global Top 50

Overland Park, KS (October 20, 2010) - UnitedLex, a global full service provider of technology powered legal and business solutions, today announced that it has been ranked 4th in the Global Top 50 Outsourcing Service Providers by Datamonitor's Black Book of Outsourcing. The survey is the leading independent benchmark for customer satisfaction in the outsourcing industry.

The 2010 Black Book of Outsourcing survey is specifically designed to capture customer satisfaction ratings from users of outsourced services across the globe. Findings from the annual survey are presented in reports that investigate outsourcing markets by industry, geography and service domain. In addition to rankings of how individual vendors perform, reports typically contain analysis of the customer experience, market trends and advice on how to realize desired outcomes.

"UnitedLex ranked among the top suppliers due to its continuous focus on customer satisfaction and quality and its ability to successfully manage outsourcing relationships," said Eamonn Kennedy, Global R&A Director, Services & Sourcing at Datamonitor. "The company's clients value its platform-based services and the close, collaborative working relationships that extend from the executive leadership down to the service delivery teams. Of the highest ranked legal outsourcing providers, UnitedLex stands as the top ranked U.S.-based full-service legal outsourcing provider with its corporate and law firms solutions spanning the entire litigation lifecycle. Of the 6,547 survey respondents, UnitedLex received the greatest number of client survey responses with high ranks across their entire solutions portfolio including its legal consulting practice, e-discovery, legal research, and IP solutions, and perhaps the outsourcing industry's most robust commitment management and contracts management platform."

"The Black Book of Outsourcing results validate UnitedLex's commitment to introduce outsourcing best practices into the legal industry and we are honored to be recognized as a leader in the general outsourcing category," said Daniel Reed, UnitedLex's Chief Executive Officer. "Our goal is to provide a unique combination of strategic insight, deep industry expertise and technology innovation to ensure that each client succeeds in reducing costs and solving complex legal and business challenges. To be selected from over 2,700 of the top organizations within the outsourcing industry is not only a tribute to the talented and hard-working team at UnitedLex but equally that the legal process outsourcing sector is maturing and adopting global best practices in line with more established sectors like information technology, finance and human resources."

About UnitedLex

UnitedLex (www.unitedlex.com) is a global leader in providing technology powered legal and business solutions. We deliver success in the fields of litigation, electronic data discovery, document review, contract review and management, intellectual property, legal research, immigration and law firm support. With offices in the United States, the United Kingdom, Israel and India, our more than 650 professionals provide deep domain and industry expertise in supporting Fortune 500 corporations, multi-national companies and global law firms.  Follow us on Twitter: www.twitter.com/unitedlex.

About Datamonitor

Datamonitor (www.datamonitor.com) is a leading provider of online database and analysis services for key industry sectors. We help our clients, 5000 of the world's leading companies, to address complex strategic issues. Through our proprietary databases and wealth of expertise, we provide clients with unbiased expert analysis and in-depth forecasts for seven industry sectors: Automotive, Consumer Packaged Goods, Energy, Financial Services, Pharmaceuticals and Healthcare, Technology, Transport and Logistics.